Your people represent your brand on every client site.
MSP staff work on client premises and handle sensitive systems. Assessely gives you the vetting rigour your clients expect and your SOC 2 auditor demands.
Assessely is a smart HR platform for Australian managed service providers that combines hiring assessments, reference checks with fraud detection, and employee retention surveys in one place.
THE CHALLENGE
The hiring and retention challenges managed service providers businesses face every day.
Client-facing roles carry reputation risk
One unsuitable hire on a client site reflects on your entire business. Clients do not distinguish between your staff and your brand. The MSA was signed on trust, and trust is rebuilt slowly.
Turnover disrupts client relationships
Replacing billable staff is expensive and disrupts the relationships your business depends on. Every NOC or service desk handover loses tribal knowledge the client paid for.
Admin credentials require auditable vetting
Your techs walk into client environments with admin credentials on day one. SOC 2, ISO 27001, and Essential Eight all expect documented compliance checks, training, and access-justification trails. A handshake will not satisfy the auditor.
THE SOLUTION
How Assessely solves it.
Technical and interpersonal assessments
Assess both technical capability and the client-facing skills that matter for MSP roles. Built for NOC, SOC, field technician, and account manager hires.
Reference checks with fraud detection
Thorough verification for every hire with automatic fraud detection. Particularly important for any role with client admin access or production system entry.
Security clearance and credential verification
Police Checks, vendor certifications (Microsoft, Cisco, AWS, Azure), security clearances where required, and signed access acknowledgements. Audit-ready evidence for SOC 2 and ISO 27001 reviews.
eNPS tracking
Monitor loyalty across billable teams. Spot at-risk senior engineers before they accept the in-house offer from a client you would rather keep them placed at.
Exit interviews
Understand why billable staff leave before it costs you a client relationship. Pay, on-call expectations, project mix, or career progression: the data tells you which to fix.
Team pulse surveys
Monitor satisfaction across billable teams spread across multiple client sites. Catch on-call fatigue and project friction before resignations land.
HOW IT WORKS
Up and running in minutes.
Assess for client-facing excellence
Technical and interpersonal assessments for roles that represent your brand on every client site.
Verify thoroughly with audit-ready evidence
Reference checks with automatic fraud detection, security clearances, and access acknowledgements documented for SOC 2 and ISO 27001 review.
Reduce turnover with insights
Exit interviews, pulse surveys, and eNPS to understand and address retention issues before they cost you a client.
QUESTIONS
Frequently asked questions.
Quick answers for managed service providers teams considering Assessely.
Yes. Compliance checks, training acknowledgements, access justification, and credential expiry tracking all produce timestamped, attributable records. Auditors typically need one export to satisfy the personnel security requirements of SOC 2 CC1.4 and ISO 27001 A.7.
Assessely runs on AWS with encryption at rest and in transit. Important for MSPs whose clients have data residency requirements in their MSAs.
The Essential Eight expects documented personnel vetting and ongoing access reviews. Our records cover pre-employment checks, credentials, and clearances per staff member, exportable for ACSC-aligned reviews.
Premium is $199 a month for full features. Reference checks $1 per referee, security and credential checks $1 each. Most 50-person MSPs sit between $300 and $600 a month.
Candidate names, schools, and demographic markers are stripped before evaluation. Scoring focuses on the technical and client-facing criteria you define. Human reviewers always make the final call.
Most MSPs are live within a week. Migrating existing staff and certification records typically takes a day or two. Many MSPs use the first SOC 2 cycle after rollout as the forcing function.
GET STARTED
Ready to improve hiring at your managed service providers business?
From $99/month · 14-day free trial · No credit card to start · Cancel any time